Orders:
Welcome to Nei’s Glam! We’re here to address some common questions you may have about our products, services, and policies.
1. How can I track my order?
Once your order is processed and shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package's journey.
2. What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, contact us within 30 days of delivery for a full refund or exchange. Please refer to our "Shipping & Returns" page for detailed information.
3. Do you offer international shipping?
Yes, we do! We offer international shipping options. Please allow additional time for processing and delivery, as shipping times may vary based on location.
4. How can I contact your customer support team?
You can reach our dedicated customer support team via email at [email protected]. We're here to assist you with any questions or concerns you may have.
5. What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal for secure and convenient transactions.
6. Can I make changes to my order after it's been placed?
If you need to make changes to your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that once an order is shipped, changes may not be possible.
7. Are your products cruelty-free?
Yes, we are committed to offering cruelty-free products. We do not test on animals and ensure our products meet the highest quality and ethical standards.
8. Do you offer gift wrapping services?
Yes, we offer gift wrapping options for a special touch. You can select this option during the checkout process.