Shipping Information:
Domestic Shipping (Canada)
We offer fast and reliable domestic shipping within Canada. Orders are typically processed within 1-2 business days. Once shipped, you can expect your order to arrive within 3-7 business days. Please note that shipping times may vary depending on your location.
International Shipping
We’re thrilled to offer international shipping options for our global customers. International orders may take a bit longer to process and arrive. Please allow 5-10 business days for order processing, and an additional 7-14 business days for shipping.
Returns & Exchanges:
If you’re not completely satisfied with your purchase, we’re here to help.
Returns Policy
You have 30 days from the date of delivery to initiate a return for a full refund. To be eligible, the item must be unused, in its original packaging, and in the same condition as you received it. Please contact our customer service team to begin the return process.
Exchanges
If you received a faulty or damaged item, we’re happy to exchange it for you. Please contact us within 7 days of receiving your order. Our team will guide you through the exchange process and ensure you receive a replacement item promptly.
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to the original method of payment within 7 business days.
For any additional questions or concerns regarding shipping or returns, please don’t hesitate to reach out to our dedicated customer support team at info@neisglam.com.
Thank you for shopping with Nei’s Glam!